This Privacy Policy explains how padu44 collects, uses, stores, discloses, and protects your personal data when you use our platform. Your privacy matters to us — and we are committed to handling your data transparently and responsibly.
Last updated: June 2026 · Effective from the date of your account registration.
Privacy at a Glance
All personal data held by padu44 is stored on encrypted servers. Access to personal data is restricted to authorised personnel with a legitimate operational need. We apply industry-standard security measures consistent with our gaming licence obligations.
Every data exchange between your device and padu44 — including login, deposits, withdrawals, and account updates — is protected by 256-bit SSL/TLS encryption. Your credentials and financial data are never transmitted in plain text.
padu44 does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. Data shared with third parties is limited strictly to what is necessary to operate the platform and meet legal obligations.
You have the right to access, correct, and request deletion of your personal data held by padu44, subject to legal retention obligations. Submit a data request via our support team and we will respond within 30 days.
padu44 uses cookies solely for functional purposes — session management, login persistence, and fraud detection. We do not use third-party advertising cookies to build profiles for use outside the padu44 platform.
padu44 retains personal data only for as long as necessary — active account lifecycle plus a minimum of 5 years post-closure to satisfy AML and gaming licence record-keeping requirements. Data no longer required is securely deleted.
This Privacy Policy ("Policy") describes how padu44 ("the Company", "we", "our", "us") processes personal data in connection with the padu44 online casino and sportsbook platform, accessible at padu44.app (the "Platform"). The Company is the data controller responsible for the personal data you provide when using the Platform.
This Policy should be read in conjunction with the padu44 Terms & Conditions, which govern your use of the Platform. By registering a padu44 account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
padu44 operates under international gaming licensing. Our data handling practices are designed to comply with applicable data protection legislation and the data protection requirements of our gaming licence. Where local laws impose additional obligations on Malaysian users or users in other specific jurisdictions, we apply those obligations as a minimum standard.
padu44 collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration and account updates |
| Financial Data | Bank account details, e-wallet account identifiers (TnG, Boost, GrabPay), transaction history | Deposits, withdrawals, KYC |
| Technical Data | IP address, device type, browser type, operating system, session identifiers | Each platform visit and login |
| Usage Data | Games played, bet amounts, wagering history, session duration, pages visited | Ongoing platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Verification Documents | Passport copy, MyKAD scan, utility bill, selfie with ID | KYC verification process |
We do not collect special categories of sensitive personal data (such as health, biometric, or racial data) except where voluntarily provided in the context of a responsible gaming assessment or as required by law.
padu44 collects your personal data through the following means:
padu44 processes your personal data for the following purposes, each supported by a lawful basis for processing:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Contract performance |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| KYC / age and identity verification | Identity, Verification Documents | Legal obligation; Legitimate interest |
| Anti-money laundering compliance | Financial, Identity, Usage | Legal obligation |
| Fraud prevention and security | Technical, Identity, Financial | Legitimate interest |
| Responsible gaming monitoring | Usage, Identity | Legal obligation; Legitimate interest |
| Customer support | Communications, Identity | Contract performance; Legitimate interest |
| Platform improvement and analytics | Technical, Usage | Legitimate interest |
| Direct marketing (opted-in) | Contact, Usage | Consent |
| Legal claims and dispute resolution | All relevant categories | Legal obligation; Legitimate interest |
Where processing is based on consent — specifically direct marketing communications — you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
padu44 does not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary for the stated purpose:
All third-party service providers who process personal data on behalf of padu44 are required to handle that data in accordance with applicable data protection standards and are subject to contractual obligations that restrict their use of your data to the specific service they provide.
As padu44 operates under an international gaming licence, some of the third-party service providers referenced in Section 5 may be located outside Malaysia and outside the European Economic Area. Where personal data is transferred to a country that does not offer a level of data protection equivalent to the jurisdiction in which padu44 is licensed, we implement appropriate safeguards — such as standard contractual clauses, binding corporate rules, or adequacy decisions — to ensure your data receives adequate protection.
By registering a padu44 account and using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Malaysia as described in this Policy.
padu44 retains your personal data for as long as your account is active and for a minimum period following account closure as required by our gaming licence and anti-money laundering obligations. The standard minimum retention period for account holder data following account closure is five (5) years.
Specific retention periods by data category:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. We do not retain data in identifiable form beyond what is required.
padu44 uses cookies and similar browser-based technologies on the Platform for the following purposes:
padu44 does not deploy third-party advertising cookies, social media tracking pixels, or retargeting technologies that share your browsing behaviour with advertising networks outside the Platform.
You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the Platform. Disabling analytics cookies will not affect your access to games or account functions.
padu44 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While padu44 maintains robust security infrastructure, no system is entirely immune to risk. You should protect your account by using a strong, unique password, enabling two-factor authentication, and never sharing your login credentials with any third party. If you suspect your account has been compromised, contact padu44 support immediately.
Depending on the jurisdiction in which you are located and subject to applicable law, you may have the following rights in relation to your personal data held by padu44:
To exercise any of these rights, submit a written request to padu44 customer support. We will respond within 30 calendar days of receipt. We may ask you to verify your identity before processing your request. Where a request is refused, we will explain the reason and advise on any available avenue of redress.
The padu44 Platform is strictly intended for users aged 21 years and above. padu44 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe that a minor has accessed or registered on the padu44 Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
padu44 may send you promotional communications — including email newsletters, SMS notifications, and in-platform messages — regarding new games, promotions, and VIP programme updates, where you have opted in to receive such communications during or after registration.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in every marketing email, or by updating your communication preferences within your padu44 account settings. SMS marketing can be disabled from the same account preferences section.
Opting out of marketing communications does not affect the delivery of transactional communications that are necessary for the operation of your account — such as withdrawal confirmations, security alerts, KYC request notifications, and changes to these Terms or this Policy.
padu44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, technology, legal requirements, or business operations. Where changes are material, we will provide notice through an in-platform notification or by email to your registered address at least seven (7) days before the changes take effect, except where immediate changes are required by law or regulatory directive.
The current version of this Policy will always be available at padu44.app/privacy-policy. The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or padu44's handling of your personal data, please contact our Data Privacy team:
padu44 Data Privacy Team
Email: [email protected]
Platform: padu44.app
Response time: Within 30 calendar days of receipt
Please include "Privacy Request" and your registered username in your enquiry subject line to ensure your request is directed to the correct team promptly. We may ask you to verify your identity before processing any request that involves access to or deletion of your personal data.
The email address above is provided as plain text only. To protect yourself against phishing, always navigate directly to padu44.app rather than clicking links in unsolicited emails. padu44 will never ask for your password, full payment card details, or ID documents via email.
We handle your personal data with the same care we put into our games and VIP programme — transparently, securely, and with your interests in mind. Join thousands of Malaysian players who trust padu44 with their data and their entertainment.
For full details see our Terms & Conditions and Responsible Gaming page. 21+ only.